Refund Policy

JRNEY separates the free audit preview from paid access and paid AI generation:

• Free audit preview: JRNEY shows a five-category score and the top blockers. Some audit details and fixes remain locked until paid access is active.
• Paid access and optimization: the plan or pass shown at checkout may unlock additional audit details and the right to request AI optimization. The optimization is generated only after you choose the relevant action in the product.

The pricing page and checkout show the plan price and included scope before purchase.

Services that have been delivered

Except where applicable law requires otherwise, the following are generally considered used or delivered services:

• AI resume optimizations that have been generated (the rewritten resume was produced and made available to you).
• Full audit reports that have been unlocked and viewed.
• Interview coaching sessions that have been started.
• Any other AI-powered feature that has been executed at your request.

Services that have NOT been delivered

You may request a refund in these cases:

• Unused one-time passes: if you purchased a pass (e.g., Resume Pass) and have not yet redeemed it, you can request a full refund within 14 days of purchase.
• Technical failure: if a paid feature failed to produce results due to a technical error on our side (e.g., the optimization did not generate, the report did not load), contact us and we will either re-deliver the service or issue a full refund.
• Duplicate charges: if you were charged more than once for the same service or purchase, we will refund the duplicate amount.

Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• Your plan stays active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• You retain access to your resumes and data, but AI features will no longer be available.

Subscription refunds

Because subscriptions grant access to on-demand AI services, refund eligibility depends on whether services were used during the billing period:

• No services used: if you have not used any paid AI features (optimizations, full audits, interviews) during the current billing period, you may request a refund within 7 days of the charge.
• Services used: if you have used any paid AI feature during the current billing period, the subscription fee for that period is non-refundable. Cancel to prevent future charges.

Nothing in this policy limits rights that cannot be waived under applicable consumer law. Rules for digital content and services, including withdrawal or cancellation rights, vary by jurisdiction and by how the service was supplied or used.

Contact us if you believe a statutory right applies to your purchase. We will assess the request using the transaction record, product usage, and the law that applies to you.

If you believe you are eligible for a refund, email us at support@jrney.ai with:

• The email address associated with your JRNEY account.
• Your order or transaction ID from your payment receipt.
• A description of the issue or reason for the request.

We aim to review refund requests within 3-5 business days. Approved refunds are returned to your original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days to appear on your statement.

We encourage you to contact us at support@jrney.ai before filing a dispute with your bank or payment provider so we can review the transaction and product-delivery records. This does not limit any right you have to contact your payment provider.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes affecting existing subscribers will be communicated via email.

Have a question about refunds or billing? We are here to help.